This PRIVACY POLICY explains how we process any personal data we collect when you visit the studio/hall in person, register on our website or attend a free taster.
Any data we do collect is done with your permission and is only used by us for essential communication about class and appointment bookings and services. We do not share your data with third parties at any time.

Physique Pilates and Personal Training takes your privacy seriously and is committed to ensuring that your personal data is protected. Should we ask you to provide information when registering on our website you can be assured that it will only be used in accordance with this privacy statement.

HOW WE COLLECT YOUR DATA
PPPT collects your name, email address and other relevant personal data such as phone number, postal address, emergency contact, date of birth and gender (where appropriate) when you register on line or in person. This is necessary in order to carry out basic communication, fulfil bookings, give you the best service and to safeguard your health and wellbeing.

At the studio/hall it is used by Nicky Holmes only for essential communication about your bookings, reminders and class changes and in the case of class cancellations and emergencies.

We do not store customer payment information digitally or in paper form.

We also collect personal data in-house through a hard copy Health assessment form. This is required by our insurance company and provides essential information required to work within our professional and studio guidelines. These records are kept in a locked file when not in use by the teacher and are only seen by NH who have direct dealings with the client’s programme or bookings.

HOW WE USE YOUR DATA
We use email and SMS (text) or WhatsApp as the primary form of communication with you if you are an existing client. We also periodically send general emails about classes for those who have directly enquired about our services or visited for taster or other studio events. You have the right to opt out of these at any time (see below).

HOW WE PROTECT YOUR DATA
We do not share your information with any third party. If you are under the care of another practitioner, be that a doctor or physical therapist we will ask that you pass on any relevant information, rather than us speaking to them directly, unless both parties have your express permission.

YOUR RIGHT TO OPT-OUT OF DIRECT MARKETING AND PROMOTIONS
We do not send promotions or newsletters. If you are a repeat customer, we retain a record of your studio visits and activities as well as relevant health and fitness information relating to the services we provide. This data is collected to give you the best service possible and in order to tailor our products to customer needs more accurately in the future.

GENERAL DATA WE MONITOR
We collect information about our customers using GOOGLE ANALYTICS This information includes attendance, the amount of time spent on our website, the number of pages accessed and the popularity of each page (GOOGLE ANALYTICS). This information is used only by PPPT to improve our products and services. Google Analytics is a generic tool and does not identify the individual. We do not pass on or sell this information to any third parties.

COOKIES
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

ACCESS TO YOUR INFORMATION AND CORRECTIONS
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email info@physiquepilates.co.uk or call 07949 764 966. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

CHANGES TO OUR PRIVACY POLICY
We update our privacy policy regularly We keep our privacy policy under regular review and we will place any updates on this web page.

CONTACT US
If you have any queries about this policy or any of the data we hold on your, please contact info@physiquepilates.co.uk or call 07949 764 966.